8×5REA Company
Site and ERP support, server
E-commerce · plumbing
Service 05
Support and evolution
Technical support for websites, online stores and business systems: bug fixes, updates and security, new functionality, server administration and content work. Response from 30 minutes, daily backups, development after launch — with a fixed SLA and a dedicated manager on your project.
Request supportWe build the package for each system separately · +38 (066) 088-87-57
24systems under support
30 minresponse to a critical incident
99.9%uptime per year
8+years supporting systems
Directions
Four kinds of support — each with its own package.
There is no flat rate: the workload differs in every system, so prices start “from” and we assemble the package after a short audit.
01 · package
Support for websites of any complexity
Corporate sites, stores and marketplaces: edits, updates, performance, domains and certificates.
Who it is forOwners of sites and stores with no in-house developer who still need changes every week.
What the package includes
- Edits to copy, pages and banners
- CMS, theme and module updates
- Domains, SSL, mail
- Performance and Core Web Vitals
- Daily backups
- Analytics and goals
- Forms and CRM integrations
- Layout bug fixes
Typical tasks in a month
- Add a promo page a day before launch
- Fix the speed drop after a theme update
- Move the site to another server with no downtime
- Connect payments and delivery in the store
- Number of pages and languages
- Volume of monthly edits
- Store or corporate site
- Whether weekend cover is needed
Under support
Twenty-four systems in production.
The longest contract is in its sixth year. Clients who asked us not to publish their name are described instead.
Project portfolioREA CompanySantehCityOmLuxBikerSpaceEpic MediaAroma LineUffVipGymAveronArte RadiatorAsgardFizculturaVictoriaJaguaroMadHuntUniForceREA CompanySantehCityOmLuxBikerSpaceEpic MediaAroma LineUffVipGymAveronArte RadiatorAsgardFizculturaVictoriaJaguaroMadHuntUniForce
8×5
8×5SantehCity
Site and content support
E-commerce · plumbing and furniture
8×5OmLux
Site and server infrastructure
E-commerce · electronics
24/7BikerSpace
Online store: support and development
E-commerce · motorcycle gear
24/7Epic Media
Site and CMS: support and development
Film distribution · Europe
8×5Aroma Line
Content on Rozetka, Kasta, Prom
E-commerce · fragrances
8×5Uff
Site, app and CMS: support and development
Price aggregator · retail chains
24/7VipGym
XFitness ERP + mobile app
Fitness · Chernivtsi
24/7Averon
Site and payment operations system
Fintech · electronic payments
8×5Arte Radiator
Site: development and content
Manufacturing · towel radiators
24/7Asgard
XFitness ERP + mobile app
Fitness · Pivdennoukrainsk
24/7Fizcultura
XFitness ERP + mobile app
Fitness · Chernivtsi
24/7Victoria
XFitness ERP + mobile app
Fitness · Chernivtsi
24/7Jaguaro
Casino, site and CMS support
iGaming · online platform
8×5MadHunt
Site and marketplaces
E-commerce · hunting and outdoor
24/7UniForce
XFitness ERP + mobile app
Fitness · Lviv
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How it works
One channel, a fixed deadline, a report after the incident.
First we get you working again, then we look for the root cause.
Critical30 min
System is down or sales have stopped
High2 h
A department’s workflow is blocked
Medium1 business day
Inconvenience, a workaround exists
Low2 business days
An improvement or a wish
01
Request
A ticket in one channel — mail, messenger or tracker. We log the time and the priority.
02
Triage
We reproduce it, assess the business impact and tell you the timeline.
03
Workaround
First we get you working again, then we look for the root cause.
04
Release
Fix on staging, verification with your person, then production.
05
Report
What happened, why, and what we changed so it does not repeat.
Free auditSLA contractBilled monthlySwitch between packagesCode and data are yours
Questions
What people ask before signing.
If something is missing here, write to us — we reply within a business day.
Do you support systems you did not build?
Yes, after a technical audit. We review the code, infrastructure and data, tell you the state and the work needed to stabilise it — and only then sign an SLA.
What counts as development hours?
Any change within the system: a new report, a process change, an integration, reworking roles. Hours do not roll over to the next month, but we plan them together at the start of the quarter.
Where do the data and backups live?
In our data centre: daily backups, a separate copy and regular restore testing. If needed we keep the system on your infrastructure — then the SLA accounts for your server access.
Can we start with the smallest package?
Yes. Base covers operations and small edits; you can move to Standard or Enterprise from the next month without redoing the contract.
What happens if we decide to leave?
We hand over the code, data, access and documentation. It is written into the contract — the system is yours from day one.
Request the service
We will take your system under support.
Tell us what the system is and who uses it. The audit and the first estimate are free.